PushBackLog Pty Ltd (ABN 74 698 154 148)
Level 7, 616 St Kilda Road, Melbourne VIC 3004
support@pushbacklog.app
1. Agreement and Acceptance
1.1 These Terms and Conditions (Terms) govern the relationship between PushBackLog Pty Ltd ABN 74 698 154 148 of Level 7, 616 St Kilda Road, Melbourne VIC 3004 (PushBackLog, we, us, our) and you, the person or entity who creates an account and uses the PushBackLog platform (you, your, Customer).
1.2 By creating an account or clicking to accept these Terms, you confirm that you have read, understood, and agree to be bound by them. If you are accepting on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity.
1.3 You must be at least 18 years of age to create an account. By accepting these Terms, you confirm that you meet this requirement.
1.4 These Terms come into force at the time of account creation. The version accepted and the timestamp of acceptance are recorded in our systems.
1.5 These Terms are to be read together with our Privacy Policy, which is incorporated by reference. In the event of any inconsistency on a matter of data handling, the Privacy Policy will prevail to the extent of the inconsistency.
2. The Service
2.1 PushBackLog is a software-as-a-service (SaaS) platform delivered via web browser and mobile application (Platform). The Platform provides AI-assisted project management tools including backlog elaboration, rough effort sizing, refinement assistance, agent-based task execution, codebase analysis, and decision enrichment.
2.2 AI features are powered by third-party large language model (LLM) providers, currently including Anthropic (Claude) and OpenAI (GPT). We may change the underlying LLM providers or models at any time without notice, provided we do not materially degrade the character of the relevant feature.
2.3 We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform during the term of your account, solely for your internal business or personal purposes, subject to these Terms.
2.4 We will use commercially reasonable efforts to make the Platform available. We do not provide any formal service level agreement or uptime guarantee. Scheduled maintenance, emergency maintenance, and outages caused by third-party LLM providers or infrastructure services are excluded from any assessment of platform availability.
2.5 We may modify, update, or discontinue features of the Platform from time to time. If we permanently discontinue the Platform, we will provide at least 30 days notice by email.
3. AI Credits — Prepaid Billing Model
3.1 Prepaid credit balance
Access to AI features requires a prepaid credit balance, denominated in United States Dollars (USD). Credits are purchased in advance through the billing settings page and deducted when you use AI features. Credits are not redeemable for cash or any other product or service.
3.2 Non-refundable credits
All credit purchases are non-refundable. This does not limit or exclude any rights you may have under the Australian Consumer Law (ACL) that cannot be lawfully excluded, including consumer guarantees applicable to the supply of services.
3.3 Credit expiry
Your credit balance will expire if your account has no AI feature activity for 12 consecutive months (Inactivity Expiry). Upon expiry, your remaining balance is permanently forfeited and no refund will be issued. We will send a courtesy email to your registered address 30 days before the anticipated expiry date.
Note: If you have credits approaching expiry, you should use them or contact us.
3.4 Pricing and per-use costs
The cost of each AI action is calculated based on tokens processed by the underlying LLM, multiplied by PushBackLog’s published per-token rate. Cost estimates displayed in the Platform are indicative only — actual costs may vary.
AI Agent runs: Agents execute multi-step tasks autonomously. Each step may trigger one or more LLM calls. The total cost of an agent run cannot be precisely determined in advance and may be significantly higher than a single-turn AI action. You should maintain credit balance thresholds appropriate to your usage patterns.
3.5 Price changes
We may change AI credit pricing on 30 days written notice to your registered email address. Credits already purchased are drawn at the per-token rates in effect at the time of use.
3.6 Auto-top-up
Enabling auto-top-up constitutes your explicit prior authorisation for us to charge your saved payment method automatically when your credit balance falls below your configured threshold. Auto-top-up may be disabled at any time from billing settings; disabling takes effect immediately for future charges.
3.7 GST
For Australian customers, credit purchases include GST at 10%. A tax invoice complying with the A New Tax System (Goods and Services Tax) Act 1999 (Cth) will be issued for each purchase. If purchasing on behalf of a GST-registered business, you must provide your ABN.
3.8 Complimentary credits
We may issue complimentary credits at our sole discretion. These are subject to the same non-refundable and expiry conditions as purchased credits and are drawn after your purchased balance is exhausted.
3.9 Bring Your Own Key (BYOK)
You may supply your own API keys for supported LLM providers via Settings → AI. When a BYOK key is active, AI features using that provider are not charged against your PushBackLog credit balance. PushBackLog is not responsible for the cost, rate limits, availability, or billing practices of your third-party LLM API account. You are solely responsible for the security of your API key.
4. Payment and Billing
4.1 Payment processing is provided by Stripe, Inc. We do not store your card number, CVV, or payment credentials. Stripe’s own terms apply to the payment processing relationship.
4.2 Charges are denominated in USD. The AUD amount debited depends on your card issuer’s exchange rate. We do not charge additional currency conversion fees.
4.3 Tax invoices are issued in USD with an informative AUD equivalent based on Stripe’s settlement rate at the time of payment.
5. Account Termination and Credit Forfeiture
5.1 Either party may close your account at any time. You may delete your account via account settings. We may terminate or suspend your account immediately for breach of these Terms, for non-payment, or if we reasonably suspect fraudulent or unlawful activity.
5.2 On account closure, any remaining credit balance is forfeited with no refund, subject to your ACL rights. The account deletion flow will require you to acknowledge this forfeiture explicitly before deletion proceeds.
5.3 On account closure, your content data will be retained for 90 days to allow you to request an export, after which it will be permanently deleted. Billing records are retained for the statutory periods described in our Privacy Policy.
6. Billing Disputes
6.1 If you believe a charge is incorrect, contact us at support@pushbacklog.app before initiating a chargeback. We will acknowledge your dispute within 2 business days and aim to resolve it within 5 business days.
6.2 We reserve the right to suspend your account if you initiate a chargeback without first contacting us, pending resolution of the dispute.
7. AI Outputs — No Warranty
7.1 AI-generated content produced by the Platform is provided for informational and productivity assistance purposes only.
7.2 We make no warranty, express or implied, that AI outputs are accurate, complete, current, fit for any particular purpose, free from error, or legally compliant. AI systems can and do produce incorrect, biased, or misleading outputs.
7.3 You are solely responsible for reviewing, validating, and exercising your own professional judgment in respect of AI outputs before relying on them in any commercial, technical, legal, financial, or other decision.
8. Your Data and AI Processing
8.1 Your content and inputs (Customer Data) may be transmitted to third-party LLM providers to generate AI outputs.
8.2 DeepSeek — People’s Republic of China transfer. DeepSeek models may be enabled in your tenant settings. If you enable DeepSeek, Customer Data is transmitted to servers operated by a People’s Republic of China entity. The PRC does not have a data protection regime equivalent to Australia’s Privacy Act 1988 (Cth) or the APPs. By enabling DeepSeek, you acknowledge and accept this cross-border transfer and confirm that you have the authority to make this decision on behalf of your organisation.
8.3 We select LLM providers whose API terms prohibit training on customer API data.
8.4 Codebase analysis. If you connect a GitHub repository and use codebase analysis features, repository file content will be transmitted to the configured LLM provider. You warrant that you have all necessary rights to connect that repository and to share its contents with PushBackLog’s LLM sub-processors.
8.5 AI Personas. If you create an AI Persona using personal information about an identifiable individual, you warrant that: (a) you have the individual’s consent, or another lawful basis, to collect, process, and transmit that personal information; and (b) the individual has been informed that their information will be used to create an AI Persona and transmitted to LLM providers.
8.6 For full details, see our Privacy Policy.
9. Intellectual Property
9.1 You retain ownership of all Customer Data. You grant PushBackLog a limited licence to store, process, and transmit your Customer Data solely to deliver the services. This licence terminates on account closure, subject to our retention obligations.
9.2 We make no claim of ownership over AI-generated outputs produced from your inputs.
9.3 PushBackLog owns all rights in the Platform, including its software, architecture, design, user interface, branding, and documentation.
9.4 If you provide feedback or suggestions, you grant PushBackLog a perpetual, irrevocable, royalty-free licence to use that feedback in any manner without obligation to you.
10. GitHub Integration
10.1 By installing the PushBackLog GitHub App, you authorise PushBackLog to access repository metadata and file content from the repositories you select, using short-lived installation access tokens issued by GitHub.
10.2 PushBackLog accesses repository data only to deliver specific features you actively use. Repository file content is not retained beyond the immediate processing of your request, except where you explicitly save an AI output to your account.
10.3 You may adjust or withdraw GitHub access at any time through GitHub’s App installation settings or via Settings → GitHub within PushBackLog.
10.4 You warrant that you have the right and authority to connect each repository and to share its contents with our LLM sub-processors. You indemnify PushBackLog against any claim arising from your failure to hold the necessary rights.
11. Acceptable Use
11.1 You must not use the Platform to:
(a) generate, store, transmit, or distribute any content that is unlawful, defamatory, fraudulent, harassing, abusive, threatening, obscene, or that infringes any third party’s intellectual property rights;
(b) circumvent, disable, or interfere with any usage control, rate limit, credit limit, security feature, or authentication mechanism;
(c) resell, sub-licence, or provide Platform access to any third party without our prior written consent;
(d) scrape, crawl, or systematically extract data from the Platform using automated means at a volume that places unreasonable load on the infrastructure;
(e) use AI features to generate content intended to deceive, manipulate, or harm any person or organisation;
(f) attempt to access, probe, or interfere with any other customer’s data or account;
(g) violate any applicable law or regulation; or
(h) upload or transmit malicious code, viruses, or any software intended to damage or disrupt the Platform or any connected system.
11.2 We may suspend or terminate your access immediately and without prior notice if we reasonably believe you are in breach of this clause.
12. Outbound Webhooks
12.1 You may configure outbound webhook endpoints to receive real-time event notifications. You are solely responsible for the security of your webhook endpoints.
12.2 A webhook HMAC signing secret is issued at endpoint creation and displayed once. You are responsible for storing it securely and using it to verify payload authenticity.
12.3 We will retry failed webhook deliveries a limited number of times before marking an endpoint as failing.
13. API Keys, Intake Tokens, and OAuth Grants
13.1 API keys and intake tokens are displayed once at creation. You are solely responsible for storing them securely and revoking them immediately if compromised. Any action performed using your credentials is treated as your authorised action.
13.2 OAuth grants to third-party applications may be revoked at any time via Settings → Connected Apps. We are not responsible for the actions of any third-party application you authorise.
14. Multi-Tenant Architecture and Data Isolation
The Platform is a multi-tenant service. Your data is logically isolated from other customers’ data by tenant-scoped access controls applied at the application and database layers. You must not attempt to access or interfere with any other customer’s data or account.
15. Member Management
15.1 You may invite additional users to your workspace and assign roles via Clerk-delivered invitation emails. You are responsible for promptly removing any user who should no longer have access.
15.2 PushBackLog is not responsible for any access to Customer Data by a user that occurred prior to that user’s removal from your tenant.
16. Limitation of Liability
16.1 To the fullest extent permitted by law, PushBackLog’s total aggregate liability for all claims arising from or relating to these Terms or your use of the Platform is limited to the total amount you paid to PushBackLog in the three months immediately preceding the event giving rise to the claim.
16.2 To the fullest extent permitted by law, PushBackLog is not liable for any indirect, consequential, incidental, special, exemplary, or punitive loss or damage, including loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption.
16.3 Nothing in this clause limits liability that cannot be lawfully excluded, including under the ACL consumer guarantees.
17. Indemnity
You agree to indemnify and hold harmless PushBackLog and its officers, employees, and contractors against any claim, loss, damage, cost, or expense arising from: (a) your breach of these Terms; (b) your violation of any law or third-party right; (c) your reliance on AI outputs without adequate validation; (d) your failure to hold appropriate rights in any Customer Data or connected codebase; or (e) any breach of your warranty in clause 8.5 in respect of persona training data.
18. Data Export and Portability
18.1 You may export your backlog data at any time using the export functionality within the Platform.
18.2 On account closure, you have 90 days to request a data export before your content data is permanently deleted.
19. Marketing Communications
19.1 During account creation, you will have the opportunity to opt in to marketing communications from us. This is voluntary.
19.2 You may change your preference at any time via your profile settings or by clicking the unsubscribe link in any marketing email.
19.3 Opting out does not affect delivery of operational communications (invoices, payment receipts, security alerts, credit expiry warnings, member invitation emails).
20. Changes to These Terms
20.1 We will notify you of any material change by email at least 30 days before it takes effect.
20.2 Continued use of the Platform after a change takes effect constitutes acceptance of the updated Terms.
21. Disputes and Governing Law
21.1 These Terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria.
21.2 If a dispute arises, the parties agree to attempt to resolve it in good faith through direct negotiation for up to 30 days before commencing legal proceedings.
21.3 Nothing in clause 21.2 prevents either party from seeking urgent injunctive or other equitable relief.
22. General
22.1 Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between the parties and supersede all prior representations, negotiations, and arrangements.
22.2 Severability. If any provision is held invalid or unenforceable, it is severed; the remaining provisions continue in full force.
22.3 Waiver. Failure to exercise any right is not a waiver of that right.
22.4 Assignment. We may assign our rights to a successor entity without your consent, provided the successor is bound by terms substantially equivalent to these Terms. You may not assign without our prior written consent.
22.5 Force majeure. PushBackLog is not liable for failure or delay caused by events beyond its reasonable control, including acts of God, telecommunications failures, denial-of-service attacks, third-party LLM provider outages, power failures, or changes in law.
22.6 Notices. Notices from us will be sent to your registered email address. Notices from you must be sent to support@pushbacklog.app.
22.7 Relationship. The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, employment, agency, or fiduciary relationship.
PushBackLog Pty Ltd ABN 74 698 154 148
Level 7, 616 St Kilda Road, Melbourne VIC 3004
support@pushbacklog.app